常見問題，清楚解答。Your questions, answered.

Ching Long Clinic is currently providing services at Shop B15, G/F, Ching Long Shopping Centre Zone B, Tak Long Estate, 28 Shing Kai Road, Kai Tak, below ParknShop. Call 2336 8018 or WhatsApp 9232 7056.

The upcoming De Novo Clinic is at G/F, De Novo, 3 Muk Tsui Street, near Kai Tak MTR Exit A. Call 9883 2163; opening is planned for early December. Confirm the clinic, clinician and time before visiting. The former One Kai Tak premises have been vacated.

General practice is usually the first point of contact for people with common health concerns. It includes initial assessment, diagnosis, treatment, preventive care and follow-up of chronic conditions for patients of different ages.

The doctor will provide appropriate medical advice based on the patient’s symptoms, medical history and clinical examination. Laboratory tests, imaging, follow-up consultations or referrals may be arranged when clinically appropriate.

An enquiry is not a confirmed booking. Wait for a nurse to confirm the clinic, date and time.

Prepare your service, preferred date and time on the appointment-request page, then send an enquiry through Ching Long Clinic’s WhatsApp on 9232 7056, or call 2336 8018 during opening hours. For De Novo Clinic opening and appointment arrangements, call 9883 2163. Ching Long is at Shop B15, G/F, Ching Long Shopping Centre Zone B, Tak Long Estate, 28 Shing Kai Road, Kai Tak, below PARKnSHOP. Hours are Monday–Friday 08:30–21:00 and Saturday–Sunday 08:30–18:00, closed on public holidays. Clinician sessions can differ; confirm the clinician and location before travelling. An enquiry does not hold a slot, and waiting depends on the day’s circumstances.

Yes. Care For All Integrated Medical Centre is an enrolled service provider under the Health Care Voucher Scheme. Eligible elderly residents can use their vouchers to pay for designated medical services.Care For All  

When booking, identify the clinic and service for which you hope to use vouchers. Confirm eligibility, required information and any other payment arrangements. De Novo Clinic participation requires separate confirmation.

Individual registered doctors practising at this clinic participate in designated government-subsidised primary healthcare programmes, including the Chronic Disease Co-Care Scheme, Colorectal Cancer Screening Programme, Elderly Health Care Voucher Scheme and Vaccination Subsidy Scheme. Eligibility, subsidies and service arrangements are subject to current programme requirements, the participating doctor’s enrolment and clinical assessment. Please confirm when booking.

Government Programs Available:

✅ Seasonal Influenza Vaccination

✅ Pneumococcal Vaccination for Seniors

✅ Colorectal Cancer Screening

✅ District Health Centre Programs

Some packages may be eligible under government health schemes. Please check with our staff for details.

Name the programme you wish to use. Different subsidies cannot be treated as interchangeable. Confirm the participating doctor, scope, eligibility and co-payment before proceeding.

This clinic is not an Accident and Emergency Department. Do not wait for a response from the clinic if any of the following occurs. Call 999 immediately or attend the nearest Accident and Emergency Department:

Severe or persistent chest pain

Severe difficulty breathing, inability to speak normally or blue lips

Sudden facial drooping, weakness, numbness or difficulty speaking

Loss of consciousness, confusion or a prolonged seizure

Heavy bleeding or a serious injury

A severe allergic reaction, such as breathing difficulty or swelling of the face or tongue

Suspected poisoning or medication overdose

A serious burn

A rapidly worsening condition

An immediate risk of self-harm, suicide or harm to another person

When there is uncertainty, but the patient appears seriously unwell or is deteriorating rapidly, emergency medical assistance should be sought promptly.

Available professional qualifications and consultation locations are listed on the team and clinician profile pages. Dr Chan Yau Chuen’s listed qualifications include MBChB (CUHK), DFM (HKCFP), PgDipPD (Cardiff) and BDS (HKU). The services listed here are medical services; the clinics do not provide dental care. Confirm the attending doctor’s full registered name and session when booking.

Yes, we welcome patient preferences regarding their consulting physician. You can request your preferred doctor when booking your appointment. While we always try to accommodate requests, availability may vary depending on the doctor's schedule. If your preferred doctor is unavailable, our reception team will suggest alternative qualified practitioners.

At your first visit, provide health information as requested and bring current medicines, allergy details and relevant reports. The doctor will discuss symptoms, history and concerns, perform an examination where indicated and discuss treatment, investigations or follow-up. The time and assessment needed vary; explain your main needs when booking.

A consultation generally follows these steps:

1. Registration and information: explain the concern and provide history, medicines and allergy information.

2. Medical history: the doctor asks about symptoms, timing, relevant history, current medicines and other circumstances.

3. Clinical examination: examinations or measurements such as blood pressure, temperature or oxygen saturation are selected as needed.

4. Assessment and care advice: the doctor explains the initial assessment and discusses medicines, care advice or other suitable options.

5. Investigations, follow-up or referral: laboratory or imaging tests, another appointment, specialist assessment or hospital referral may be recommended.

The exact pathway depends on the individual clinical situation.

An enquiry is not a confirmed booking. Wait for a nurse to confirm the clinic, date and time.

Enquire and confirm before travelling, especially for a preferred clinician, a booked test or the De Novo Clinic. Clinic hours and clinician sessions may differ. Confirm the location, professional, service and preparation. Advance enquiries help planning but do not guarantee no waiting or completion within a fixed time.

Medical records and personal information are private. Ask the clinic about identity checks, authorisation and arrangements for results or record requests.

If another person contacts the clinic on your behalf, explain the relationship and confirm what may be shared. Request the clinic’s detailed privacy and information-handling arrangements directly.

The clinic operates Monday–Friday 8:30–21:00 and Saturday–Sunday 8:30–18:00. Advance booking by phone or WhatsApp is recommended to reduce waiting time.

Before visiting, check the location and clinician and bring relevant medicines and reports. Waiting depends on the day’s needs; ask staff about the current arrangements.

We provide comprehensive follow-up care including repeat appointments, medication reviews, and specialist referrals when needed. Our doctors can schedule follow-up consultations as part of your treatment plan. Please contact the clinic to confirm your next appointment and any preparation required.

Yes, beyond our clinical consultation services, we also offer carefully selected wellness products and health items to support your overall health and well-being. These products complement our medical services and are recommended based on individual patient needs and health conditions. Speak with our staff or doctor during your consultation to learn about the wellness options available for your specific health goals.

Reception can help with the clinic location, appointment sessions, documents and administrative arrangements. Mention mobility or accompanying needs in advance. Clinical concerns require assessment by an appropriate healthcare professional; reception enquiries do not replace a consultation.

Why should I get a body check?  Regular body checks help identify hidden health problems, monitor risk factors (such as blood pressure, cholesterol, or diabetes), and give peace of mind about your health status.

Discuss the purpose and limitations with a doctor and select tests by risk. New symptoms require consultation rather than simply waiting for routine screening.

Please bring the following when available:

A Hong Kong Identity Card or another identification document

Any applicable medical card, insurance card or Elderly Health Care Voucher information

Current medications or a complete medication list

Details of known medication, food or other allergies

Relevant laboratory results, imaging reports, hospital discharge summaries or referral letters

Vaccination records or a child health record

Home blood-pressure, blood-glucose, temperature or other health records

Information about when the symptoms began, how they have changed and any treatments already used

Children, older people or patients who require assistance may be accompanied by someone familiar with their health history.

Do not fast before a consultation unless the clinic has specifically instructed you to do so. Patients attending a particular health screening or laboratory test should follow the preparation instructions provided by the clinic.

Ching Long Clinic: Monday–Friday 08:30–21:00; Saturday–Sunday 08:30–18:00; closed on public holidays. These are clinic opening hours, not every clinician’s sessions. Confirm the De Novo Clinic’s opening date and hours separately on 9883 2163.

A general practitioner can provide an initial assessment and treatment for many common health concerns, including:

Fever, cough, sore throat, runny nose and flu-like symptoms

Nasal allergies, skin allergies and other allergic symptoms

Headache, dizziness, tiredness, muscle pain and joint discomfort

Abdominal pain, digestive discomfort, vomiting, diarrhoea and constipation

Eczema, acne, rashes, fungal infections and other common skin conditions

Red or irritated eyes, ear pain and other common eye or ear symptoms

Urinary discomfort and other common urinary symptoms

Initial assessment of minor wounds, burns and sprains

Initial assessment of common children’s, women’s and men’s health concerns

Monitoring and follow-up of high blood pressure, diabetes and high cholesterol

Pre-vaccination assessment, health screening and preventive care

Medical certificates and health assessments

The services provided will depend on the patient’s individual condition, the doctor’s clinical judgement and the facilities available at the clinic. Referral or hospital assessment may be recommended when specialist or hospital care is required.

The content of a health screening varies depending on age, gender, medical history, family history, lifestyle, and individual health risks.

Common health screening components may include:

Medical consultation and health assessment

Blood pressure measurement

Height, weight and Body Mass Index (BMI)

Blood glucose testing

Lipid profile (cholesterol and triglycerides)

Complete blood count

Liver and kidney function tests

Urine analysis

Electrocardiogram (ECG), where appropriate

X-ray or ultrasound examinations, where appropriate

Cancer screening, depending on age, gender, and risk factors

Additional tests may be recommended based on individual health needs and medical assessment.

The purpose of health screening is to help individuals understand their health status and identify certain health risks. Screening recommendations should be based on individual medical assessment.

We accept medical insurance cards, credit cards, electronic payments and cash. If using a medical insurance card, bring your valid card and identification, and provide your insurer and plan when booking. Eligible services, coverage, co-payments, prior authorisation and direct billing arrangements depend on your plan and must be confirmed with the clinic.

Ask the clinic whether a video consultation is available and suitable. Some concerns require examination, tests or timely care and cannot be managed by video alone; the doctor must assess individual suitability. Before booking, confirm the clinician, consultation method, privacy arrangements, fees and any need for an in-person follow-up. Emergencies should not wait for a video appointment.

During a consultation, history, symptoms and individual needs guide discussion of investigations, treatment or referral. Ask about the purpose, possible risks, alternatives and follow-up. Before travelling, review the two locations, team and services and confirm the actual session.

Not all health screening tests require fasting.

Certain tests, such as fasting blood glucose, lipid profile testing, or specific blood tests, may require fasting for 8–12 hours before the examination. Other tests may not require fasting.

hen making an appointment, patients are encouraged to confirm any preparation requirements with the clinic, including:

Whether fasting is required

Whether water is allowed

Whether any medications should be adjusted

Whether alcohol or strenuous exercise should be avoided

Whether previous medical records or test reports should be brought to the appointment

Your doctor will provide recommendations based on the specific tests being performed and your individual health condition.

Use the patient feedback page to prepare a message, then contact us by email, Ching Long WhatsApp or the relevant clinic’s phone. State the clinic, visit date and what you would like followed up. You must send the message after email or WhatsApp opens; the website does not issue an automatic receipt number. Call to confirm receipt if needed. Avoid complete medical records or identity numbers in general messages.

Waiting depends on demand, individual consultation needs and clinical priorities. Booking ahead helps with planning, but does not guarantee completion within a fixed period.

If you may be late, cannot attend or need a different date, contact the clinic where you booked as early as possible to discuss the available arrangements. Use that clinic’s contact details rather than leaving a message only with the other location.

Screening frequency depends on age, medical and family history, lifestyle and individual risks. No fixed package or interval is suitable for everyone.

Your clinician can review previous results, symptoms and risk factors to recommend appropriate tests and timing. New symptoms should be assessed rather than left until a routine screening date.

High blood pressure may cause no obvious symptoms while affecting cardiovascular and kidney health. For people advised to monitor at home, a record can help clinicians assess trends and treatment.

Daily measurement is not necessary for everyone. Follow individual advice about timing, frequency and follow-up. Do not alter medicines based on one reading.

Follow clinical advice on what to measure, how often and when; daily measurement is not required for everyone. Use an appropriate reliable device and follow its instructions and clinical guidance under comparable conditions. Record readings, times, symptoms and circumstances and bring the record to review. Do not stop or adjust medicines yourself based on the numbers.

Whether daily monitoring is needed depends on the condition, treatment and clinical advice. For unusual readings or ongoing symptoms, contact your care team according to your follow-up plan. Severe or persistent chest pain, severe breathing difficulty, loss of consciousness or sudden speech or limb problems require immediate emergency help; do not wait for a clinic message reply.

Chronic care is planned around history, symptoms, current treatment and individual risks. The doctor may discuss tests, medicines, lifestyle, follow-up or referral as needed; not everyone needs the same tests at every visit. Bring medicine lists and available blood-pressure, glucose or other records. Do not change medicines yourself. Ching Long enquiries: 2336 8018 / WhatsApp 9232 7056; De Novo Clinic: 9883 2163. Wait for a nurse to confirm the clinic, date and time before treating the booking as confirmed.

This website covers the existing Ching Long Clinic and the upcoming De Novo Clinic. Ching Long is currently providing services. The De Novo Clinic announcement indicates an early December opening, while individual services may start on different dates.

Choose the service you need, then confirm the clinician, location and session. The two locations have different contact numbers and arrangements, so name your preferred clinic when making an enquiry.

The De Novo Clinic is at G/F, De Novo, 3 Muk Tsui Street, Kai Tak, Kowloon. The centre announcement directs visitors to Kai Tak MTR Exit A. Its enquiry line is 9883 2163, separate from Ching Long’s number.

When calling, identify the service, preferred date and clinician you wish to enquire about. Before visiting, confirm that the relevant service has started.

The centre announcement states an early December opening for the De Novo Clinic. Confirm the exact opening date and consultation hours directly. Psychiatry is separately announced as planned for early 2027.

Check the start date for general practice, specialist paediatrics, physiotherapy and psychiatry individually. An announcement about one service does not establish that every service is available on the same day.

You may state a doctor preference, subject to the roster. The team directory groups clinicians by location. Dr. Chan is listed for Ching Long and the De Novo Clinic, but is not necessarily available at both locations on the same date.

Confirm the clinician’s name together with the clinic, date and time. If any detail changes or the location is unclear, check with the appropriate clinic before travelling.

The Ching Long team listing includes Dr. Chan Yau Chuen, Dr. Fung Wai Yee, Dr. Wan and Dr. Mak. Please confirm each clinician’s full registered name and session when booking.

For a specific appointment, confirm the doctor’s full name and current roster with Ching Long. A directory listing does not mean daily availability or attendance during every opening hour.

The centre announcement includes general practitioner Dr. Chan Yau Chuen, specialist in paediatrics Dr. Law Yuet Ho Vivian, and Hong Kong registered physiotherapist Benjamin Wong. The therapist’s professional role is identified separately from that of the doctors.

Psychiatry clinician details have not been announced in the supplied material. Confirm each professional’s start date and consultation or treatment sessions on 9883 2163.

Tell staff about allergies, current medicines, previous reactions and any history of fainting around needles or blood. Relevant medical information and vaccination records help the team assess what is appropriate for you.

Preparation differs between procedures. Clarify what your appointment includes, whether additional assessment is needed, and any questions you want answered before the procedure begins.

The website does not provide confirmed prices for every service. Identify the clinic and service, then ask what the quoted fee includes—for example consultation, investigations, medicines, a procedure or later review. These should not be assumed to be part of a single price.

If you have a budget or need insurer approval, raise this before receiving the service and ask what fee information the clinic can provide.

Explain the purpose, receiving organisation’s requirements and deadline when booking, and bring any relevant form. Whether a particular document can be issued depends on clinical assessment, available information and any necessary investigations; issuance cannot be assumed merely because it is requested.

If an insurer, employer or school requires a specific format, let the clinic review that requirement and ask about fees, timing and any further assessment needed.

General practice can provide initial assessment for common childhood concerns, while specialist paediatrics is provided by a paediatric specialist. The appropriate route depends on the child’s symptoms, history and clinical needs rather than a service label alone.

The De Novo Clinic announcement lists Dr. Law Yuet Ho Vivian for specialist paediatrics. Confirm the start date and session, and bring relevant child health, vaccination and medical records.

The announcement lists registered physiotherapist Benjamin Wong. Call 9883 2163 about physiotherapy assessment, treatment and rehabilitation, and confirm the start date. Psychiatry is planned for early 2027, with clinician and appointment details to be announced.

These services involve different professionals and arrangements. Identify which service you are enquiring about. An urgent situation should not wait for a future service opening.

Wheelchair access is available. If you need wheelchair route guidance, a companion or other assistance, tell your chosen clinic when booking so staff can help with arrangements. Please enquire in advance about pushchair access, language assistance and other specific facilities.

When arranging a test, confirm the expected timing, delivery method and who will review the result. Contact the clinic that organised it if arrangements are unclear; lack of a message should not be treated as a normal result.

We accept medical insurance cards, credit cards, electronic payments and cash. If using a medical insurance card, bring your valid card and identification, and provide your insurer and plan when booking. Eligible services, coverage, co-payments, prior authorisation and direct billing arrangements depend on your plan and must be confirmed with the clinic. Ask whether consultations, medicines, tests, procedures, documents and follow-up are charged separately. Confirm eligibility and eligible services for healthcare vouchers in advance.

During severe weather, patient and staff safety comes first. We refer to the latest Hong Kong Government and Observatory safety advice. When Tropical Cyclone Signal No. 8 or above is in force, remain safely indoors until winds ease and conditions are safe; during a Black Rainstorm Warning, stay indoors or take safe shelter. Follow current official warnings and avoid flooded areas and dangerous slopes. Contact your chosen clinic before travelling to confirm opening, appointments and rescheduling. Cancellation of a warning does not mean the clinic immediately reopens.

No. The website prepares your selected service, preferred date and time for you to send through Ching Long Clinic’s WhatsApp. It is not a live scheduling system and does not hold a slot. Wait for staff to reply and confirm the clinic address, professional, date, time and service arrangements. If you have not received confirmation, call before travelling rather than arriving at the requested time. For the De Novo Clinic’s opening and appointments, call 9883 2163.

Not necessarily. We accept medical insurance cards, but coverage, direct billing, co-payments and benefit limits depend on the policy, service and relevant arrangements. Consultations, medicines, tests, procedures and documents may follow different rules. Give the clinic your insurer and plan when booking, and ask your insurer about referral letters or prior approval. If direct billing is unavailable, ask the clinic about payment and available documentation, then check your insurer’s claim requirements. Do not enter a full insurance card number in a website enquiry.

Use the service enquiry route and say whether you would like to discuss weight, diabetes-related dietary needs, cholesterol or family nutrition, along with your preferred location and time. Staff must confirm the nutrition professional, direct service or referral route, fees and dates; an enquiry page does not mean a particular dietitian is already resident at the clinic. Whether a medical consultation, existing test results or investigations are needed depends on your circumstances and the receiving professional’s requirements. You do not need to buy a screening package simply to make an enquiry.

Clinical psychology and psychiatry are different professional services and their appointments are not interchangeable. Briefly describe the help you are seeking, such as emotional wellbeing, stress, sleep or adjustment concerns, so staff can identify the appropriate service or referral route. Confirm the professional’s qualifications, location, dates, fees and any referral requirements. The psychology enquiry route does not announce a fixed resident roster. The announced psychiatry service at the De Novo Clinic is planned for early 2027, with actual arrangements to be confirmed. This route does not provide immediate crisis support.

Not necessarily. Destinations and visa categories may specify panel physicians, approved facilities, forms, tests or report validity periods. Check the relevant consulate or immigration authority’s official requirements first, then provide the destination, visa category, documents and deadline to staff. The clinic must confirm whether it can undertake that examination or whether a designated provider is required. Do not buy a general health check and assume its report will meet visa requirements. Before confirming, ask which tests, document processing and reporting arrangements are included in the fee.

Organise any available laboratory or imaging reports, discharge summaries, referrals, medicine lists, allergy information and vaccination records. Ask about the appropriate submission method when booking. Keep originals or copies so you do not lose your only important record. If another organisation needs to transfer records directly, check its consent process, timing and fees, then confirm receipt arrangements with the receiving clinic. This website does not provide a medical-record upload system. Do not place identity documents or a complete medical history in a general appointment enquiry.

You may ask staff about same-day arrangements. State how many people need appointments, the service each person needs and whether you prefer consecutive times. The clinic must still confirm an appropriate professional, duration and individual appointment for each patient. One enquiry or confirmed slot must not be treated as an appointment for the whole family. Mention any children, older relatives or wheelchair users and any accompanying or access needs. Follow the location and times finally confirmed by staff.

Cancellation of a warning alone does not reactivate an appointment. Road safety, public transport and the clinic’s actual resumption time may differ. Follow the latest Government and Observatory safety advice, then contact the clinic where you booked to confirm whether rescheduling is needed, whether the original slot remains available and the new arrival time. If severe weather develops while you are at the clinic or travelling, take safe shelter rather than risk your safety to reach an appointment. Ask the clinic about any applicable rescheduling arrangements or fees.

Use the feedback page to prepare a message, then contact us by email, Ching Long WhatsApp or the relevant clinic’s phone. Include the clinic, visit date, what happened and what you would like followed up. Avoid identity numbers or full medical records. You must send the message after email or WhatsApp opens; call to confirm receipt if needed. This channel does not handle immediate medical emergencies, and feedback is not published as patient endorsements.

When booking, state the child’s age, the accompanying person’s relationship and whether a parent or guardian will attend. Ask the clinic about registration documents, identification and consent arrangements. Bring health or vaccination records, medicines and allergy details. Confirm any separate arrangements for tests, vaccines or procedures; submitting an enquiry does not establish that a carer can make every decision on the child’s behalf.

Ask the original clinic whether collection by a representative is possible and what authorisation, identity checks and documents are needed. Confirm the clinic’s designated submission method before providing identifying information. Avoid complete identity documents or medical records in general website enquiries. A family relationship does not automatically establish access to all patient information. Copies, medical reports, images and insurance documents may require different requests; state what you need, its recipient and deadline, and confirm fees and timing.

Contact the clinic where your appointment was confirmed as early as possible, stating the original date, time and requested change. A different clinician, service or location may require a new slot and preparation. Do not transfer an existing confirmation to another clinic or family member yourself; wait for a nurse to confirm the revised arrangement. If you have paid or obtained insurance approval, ask about the relevant process and any applicable fees. The website does not establish free rescheduling, refund or late-arrival policies.

A referral explains the reason for referral and relevant history. A laboratory or imaging report gives interpreted findings; original images may be provided separately. Ask the receiving clinic which records and formats are needed and whether they should be submitted in advance. Previous tests do not automatically rule out, or require, repeat testing; the clinician considers timing, quality and the current concern. Keep your own copies and ask the original testing provider how to obtain reports or images.

Enquire with your original clinic before running out, giving the medicine name, current instructions and remaining supply as requested. A message is not a prescription. A doctor must decide whether review or tests are needed and whether renewal is appropriate. Confirm stock, collection location and fees. Do not increase, reduce or stop doses on your own. If unwell or unsure what to do about an insufficient supply, contact a healthcare professional early rather than waiting for an automatic website response.

Before booking or paying, ask your insurer which receipts, itemised details, referrals or claim forms are required, then tell the clinic their purpose and deadline. Ask about available paper or electronic documents, administration fees and timing, and check the patient name and service date. Acceptance of an insurance card does not establish direct billing for every item or guarantee reimbursement. Whether a credit-card, electronic-payment or cash transaction record is sufficient depends on the insurer’s documentation requirements.

Ask a nurse for general supplement information and clinic arrangements. List current medicines and other supplements and disclose allergies and relevant health conditions so professional assessment can be arranged where needed. Not everyone needs supplements, and they are not a guarantee of diagnosis, prevention or treatment. This website does not provide individual product matching, prescribing or online payments.